FEES, CANCELLATIONS AND REFUND POLICY
Fees and Charges
North Coast Training Company charges fees for nationally recognised training and assessment services, as well as related administration and support services. These may include course tuition fees, administration fees, materials fees, and charges for additional services such as replacement qualification certificates or Statements of Attainment.
Tuition fees and any applicable concessions are set in line with the guidelines of the State or Territory government under which the student is enrolled.
Where additional costs apply for items such as textbooks, course materials, licences, personal protective equipment, or mandatory checks, these will be clearly disclosed to the student prior to or at the time of enrolment.
Information Provided to Learners
Before enrolment or commencement (whichever occurs first), North Coast Training Company will provide each prospective learner (or their employer/third‑party payer) with accurate information about:
Payment of Fees and Prepaid Fee Protection
All enrolments are considered tentative until the required payment has been received and receipted by North Coast Training Company.
Where total course fees exceed $1,000 dollars, a deposit of $1,000 dollars is required to confirm enrolment, with the remaining balance due upon commencement of training or in accordance with an agreed instalment plan.
North Coast Training Company will protect any monies paid in advanced to ensure that in the unlikely event a program cannot commence, North Coast Training Company will be in a position to refund the course fees to the participant or account holder.
Subsidised Training and RPL Fees
Some learners may be eligible for government-subsidised training, depending on the course and personal circumstances. Fees and eligibility will be confirmed before enrolment.
Recognition of Prior Learning (RPL) may be available, with fees outlined in the current fee schedule or course information.
Fee Collection, Reconciliation and Records
The office manager is responsible for issuing invoices and receipts, collecting and recording payments, and reconciling client fee accounts.
Financial records will accurately reflect all fees charged, received, protected and refunded, and will be retained for at least the minimum periods required under the 2025 Standards and any applicable funding contracts.
Methods of Payment
North Coast Training Company accepts the following methods of payment:
Additional administration charges may apply for certain services. These will be clearly communicated prior to the service being provided and, wherever possible, prior to enrolment.
Examples include:
Refunds, Withdrawals and Cancellations
North Coast Training Company provides a fair and equitable refund process that is clearly communicated to learners and complies with relevant legislation and the 2025 Standards for Registered Training Organisations.
1. Refunds – Learner‑Initiated
Refunds of enrolment/course fees may be granted in the following circumstances:
If North Coast Training Company cancels a course, is unable to commence it as scheduled, or is unable to continue delivery as agreed:
If a learner wishes to transfer their enrolment to another course delivered by North Coast Training Company:
No refund will generally be provided where:
Fees and Charges
North Coast Training Company charges fees for nationally recognised training and assessment services, as well as related administration and support services. These may include course tuition fees, administration fees, materials fees, and charges for additional services such as replacement qualification certificates or Statements of Attainment.
Tuition fees and any applicable concessions are set in line with the guidelines of the State or Territory government under which the student is enrolled.
Where additional costs apply for items such as textbooks, course materials, licences, personal protective equipment, or mandatory checks, these will be clearly disclosed to the student prior to or at the time of enrolment.
Information Provided to Learners
Before enrolment or commencement (whichever occurs first), North Coast Training Company will provide each prospective learner (or their employer/third‑party payer) with accurate information about:
- All fees payable, including deposits, instalments and any non‑refundable fees.
- Any additional charges that may apply (for example, re‑issue of documents, late payment fees).
- The conditions under which refunds may be granted, and any applicable administrative charges.
Payment of Fees and Prepaid Fee Protection
All enrolments are considered tentative until the required payment has been received and receipted by North Coast Training Company.
Where total course fees exceed $1,000 dollars, a deposit of $1,000 dollars is required to confirm enrolment, with the remaining balance due upon commencement of training or in accordance with an agreed instalment plan.
North Coast Training Company will protect any monies paid in advanced to ensure that in the unlikely event a program cannot commence, North Coast Training Company will be in a position to refund the course fees to the participant or account holder.
Subsidised Training and RPL Fees
Some learners may be eligible for government-subsidised training, depending on the course and personal circumstances. Fees and eligibility will be confirmed before enrolment.
Recognition of Prior Learning (RPL) may be available, with fees outlined in the current fee schedule or course information.
Fee Collection, Reconciliation and Records
The office manager is responsible for issuing invoices and receipts, collecting and recording payments, and reconciling client fee accounts.
Financial records will accurately reflect all fees charged, received, protected and refunded, and will be retained for at least the minimum periods required under the 2025 Standards and any applicable funding contracts.
Methods of Payment
North Coast Training Company accepts the following methods of payment:
- Visa or MasterCard (1.5% surcharge applies).
- Credit or debit card (1.5% surcharge applies).
- Cash.
- Direct credit (electronic funds transfer).
- Cheque (approved customers only).
- Purchase order (approved accounts only).
- Special payment arrangements, by prior written agreement.
Additional administration charges may apply for certain services. These will be clearly communicated prior to the service being provided and, wherever possible, prior to enrolment.
Examples include:
- Re‑issue of student card – $30.00 dollars administration fee.
- Re‑issue of Statement of Attainment – $30.00 dollars administration fee.
Refunds, Withdrawals and Cancellations
North Coast Training Company provides a fair and equitable refund process that is clearly communicated to learners and complies with relevant legislation and the 2025 Standards for Registered Training Organisations.
1. Refunds – Learner‑Initiated
Refunds of enrolment/course fees may be granted in the following circumstances:
- If a written refund request is received more than 7 days prior to the commencement of the course, 100% of the enrolment/course fee already paid will be refunded. For this purpose, the commencement date is the first scheduled structured training session booked by the trainer.
- No refund will normally be granted from the date of course commencement.
- In compassionate or compelling circumstances (for example, serious illness or significant personal hardship), North Coast Training Company may, at its discretion, approve a partial or pro‑rata refund for components of training and assessment not yet delivered, or offer a deferral/transfer to a later course date. Evidence may be required (e.g. medical certificate).
If North Coast Training Company cancels a course, is unable to commence it as scheduled, or is unable to continue delivery as agreed:
- The learner will receive a full refund of all fees paid for services not yet delivered, or a pro‑rata refund where part of the course has been delivered.
- Alternatively, the learner may be offered a transfer into an equivalent course at another time/date at no additional cost.
- If the learner chooses to transfer, fees already paid will be credited to the new course and no transfer fee will apply.
If a learner wishes to transfer their enrolment to another course delivered by North Coast Training Company:
- Where a written transfer request is received more than 7 days prior to the original course commencement date, course fees paid may be fully transferred to the new course.
- The new course date must be booked within 3 months of the original course date.
- Only one transfer may be approved on this basis unless otherwise agreed.
- RPL fees cover the cost of assessment of evidence and decision‑making.
- Where an RPL application is assessed as unsuccessful (i.e. competence is not demonstrated), no refund is payable for RPL fees already charged, as the assessment service has been provided.
- Where an RPL application is withdrawn in writing before assessment has commenced, North Coast Training Company may refund a portion of the fee or apply it as a credit to training enrolment, at its discretion.
No refund will generally be provided where:
- A learner applies for RPL and the application is unsuccessful (assessment has taken place).
- Training has commenced and the learner withdraws without compassionate or compelling circumstances. In such cases, the learner may request to return to training at a later date, subject to approval by North Coast Training Company; normally this return must occur within 12 months of the original enrolment date.
- The learner fails to comply with the terms and conditions of enrolment, including North Coast Training Company policies and procedures as set out in the Student Handbook, and is suspended or withdrawn as a result.
- The learner has provided false or misleading information at the time of enrolment or during their course which materially affects their eligibility or participation.
- Learners (or the person/organisation who paid the fees) must complete a refund application form, available from the office or training manager, and submit it in writing (email or hard copy).
- Refund applications will be assessed against this policy, and the outcome will be advised in writing.
- Approved refunds will be processed within 2 weeks (10 business days) of receiving a correctly completed refund application, unless otherwise required by law.
- Where fees were originally paid by an employer or third party, any refund will normally be made to that party unless otherwise agreed or required.
- Results, Statements of Attainment and Qualifications may be withheld where there are outstanding fees.
- Once all outstanding fees have been paid in full, results and certification will be issued to the payee or, where applicable, to the employer who funded the training.
