FEES, CANCELLATION AND REFUND POLICY
FEES
Fees and Charges at North Coast Training Company include course fees, administration fees and additional services charges including such items as a replacement qualification certificate or statement of attainment. Tuition fees and Concessions are set in line with the guidelines of the State Government in which you enrol. If additional costs apply for any textbooks, course materials, licenses or checks required as a part of any course, these costs will be explained to you at the time of your enrolment.
All enrolments are considered tentative until full payment has been received. Course fees that exceed $1000 require a deposit of $1000 in order to confirm the enrolment, with the remaining balance due upon commencement of training. If the total fee is more than $1500, this will be paid in instalments such that no more than $1500 is held in prepaid fees at any given time.
In some cases, a student may be eligible for a subsidy. A subsidy is granted on the basis of the course chosen and the individual circumstances of the student. Please discuss your entitlement with the Course Coordinator. RPL fees are charged as per current charges equivalent to enrolling in each unit.
Pricing is specified on each course flyer
Fees Paid in Advance
•North Coast Training Company will protect any monies paid in advanced to ensure that in the unlikely event a program cannot commence, North Coast Training Company will be in a position to refund the course fees to the participant or account holder.
Client Fee Collection and Reconciliation
•The office Manager has the authority and responsibility for all billing, collections and the reconciliation of clients fees
Methods of Payment
•Visa/MasterCard (1.5% surcharge will incur)
•Credit/Debit Card (1.5% surcharge will incur
•Cash
•Direct Credit
•Cheques (approved customers only)
•Purchase order (approved accounts only)
•Special arrangement
Administration Charges
At times additional charges may apply but these will be quoted to you prior to enrolment. For any further information regarding fees/charges please contact the administration staff.
•Re-issue of card will incur an administration fee of $25.00
•Re-issue of statement of attainment will incur an administration fee of $20.00
REFUND POLICY
North Coast Training Company offers a fair and equitable refund policy that complies with all legislative requirements.
Enrolment fee may be refunded under the following circumstances:
1.If a refund is requested more than (7) days prior to the commencement of the course, full enrolment fee will be refunded, commencement date will be the first scheduled structured training session date booked by the trainer.
2.No refunds will be granted from the date of the commencement of course
3.If North Coast Training Company cancels the course, the student will receive a full refund (or pro-rata adjusted refund). North Coast Training Company may also offer the student a transfer to another course at another selected time/date.
4.If the student wishes to change their enrolment to another course with the same RTO the course fees paid will be transferred to the new course, the transfer request needs to be transferred more than (7) days prior to the commencement of the course. The new course date will have to be booked in no later than 3 months from original course date booked.
5.If a student applies for RPL and the application is unsuccessful, there will be no refund.
How to Apply for a Refund
In order to apply for a refund please contact the office for a copy of the refund application form.
Note- Refunds due to the student will be paid within 2 weeks of receiving written application on the appropriate form available from the Training Manager.
Non – Payment of Fees
Student results and certification are withheld for non-payment or underpayment of outstanding fees due.
Results will be issued on receipt of payment to the payee.
If training has been paid for by your employer, then your results will be returned to them.
No Refund
1.If a student applies for RPL and the application is unsuccessful, there will be no refund
2.Once training has commenced in the course no refund is available, unless compelling circumstances which warrant non completion of the course. In such circumstances, the student may wish to return to training at a later date, this must be approved by North Coast Training Company (the student must return within 1 year of the enrolment date)
3.The student fails to comply with terms and conditions of enrolment which include North Coast Training Company policies and procedures as provided in the Student Handbook
4.The student provides false or misleading information
FEES
Fees and Charges at North Coast Training Company include course fees, administration fees and additional services charges including such items as a replacement qualification certificate or statement of attainment. Tuition fees and Concessions are set in line with the guidelines of the State Government in which you enrol. If additional costs apply for any textbooks, course materials, licenses or checks required as a part of any course, these costs will be explained to you at the time of your enrolment.
All enrolments are considered tentative until full payment has been received. Course fees that exceed $1000 require a deposit of $1000 in order to confirm the enrolment, with the remaining balance due upon commencement of training. If the total fee is more than $1500, this will be paid in instalments such that no more than $1500 is held in prepaid fees at any given time.
In some cases, a student may be eligible for a subsidy. A subsidy is granted on the basis of the course chosen and the individual circumstances of the student. Please discuss your entitlement with the Course Coordinator. RPL fees are charged as per current charges equivalent to enrolling in each unit.
Pricing is specified on each course flyer
Fees Paid in Advance
•North Coast Training Company will protect any monies paid in advanced to ensure that in the unlikely event a program cannot commence, North Coast Training Company will be in a position to refund the course fees to the participant or account holder.
Client Fee Collection and Reconciliation
•The office Manager has the authority and responsibility for all billing, collections and the reconciliation of clients fees
Methods of Payment
•Visa/MasterCard (1.5% surcharge will incur)
•Credit/Debit Card (1.5% surcharge will incur
•Cash
•Direct Credit
•Cheques (approved customers only)
•Purchase order (approved accounts only)
•Special arrangement
Administration Charges
At times additional charges may apply but these will be quoted to you prior to enrolment. For any further information regarding fees/charges please contact the administration staff.
•Re-issue of card will incur an administration fee of $25.00
•Re-issue of statement of attainment will incur an administration fee of $20.00
REFUND POLICY
North Coast Training Company offers a fair and equitable refund policy that complies with all legislative requirements.
Enrolment fee may be refunded under the following circumstances:
1.If a refund is requested more than (7) days prior to the commencement of the course, full enrolment fee will be refunded, commencement date will be the first scheduled structured training session date booked by the trainer.
2.No refunds will be granted from the date of the commencement of course
3.If North Coast Training Company cancels the course, the student will receive a full refund (or pro-rata adjusted refund). North Coast Training Company may also offer the student a transfer to another course at another selected time/date.
4.If the student wishes to change their enrolment to another course with the same RTO the course fees paid will be transferred to the new course, the transfer request needs to be transferred more than (7) days prior to the commencement of the course. The new course date will have to be booked in no later than 3 months from original course date booked.
5.If a student applies for RPL and the application is unsuccessful, there will be no refund.
How to Apply for a Refund
In order to apply for a refund please contact the office for a copy of the refund application form.
Note- Refunds due to the student will be paid within 2 weeks of receiving written application on the appropriate form available from the Training Manager.
Non – Payment of Fees
Student results and certification are withheld for non-payment or underpayment of outstanding fees due.
Results will be issued on receipt of payment to the payee.
If training has been paid for by your employer, then your results will be returned to them.
No Refund
1.If a student applies for RPL and the application is unsuccessful, there will be no refund
2.Once training has commenced in the course no refund is available, unless compelling circumstances which warrant non completion of the course. In such circumstances, the student may wish to return to training at a later date, this must be approved by North Coast Training Company (the student must return within 1 year of the enrolment date)
3.The student fails to comply with terms and conditions of enrolment which include North Coast Training Company policies and procedures as provided in the Student Handbook
4.The student provides false or misleading information
